1. Get an offer from us
   Find your device and let us know the condition. After filling out the questionnaire, we will give you an instant quote!
2. Ship it
   Pack your device and attach the sent shipping label. Drop it off at your local post office. If you don't have a box, not a problem, we'll send you one too! Free of charge.
3. Get paid
   When your device arrives, we will inspect and test it. Once it passes testing, you will receive your payment within 3 days through PayPal or E-Transfer. If it fails our test, your device will be returned to you, FREE of charge!

By trading your device, you are aiding in regulating and protecting the ecosystem. Our belief is that we owe our beautiful earth a moral obligation to preserve it for future generations. In order to do so, environmental conservation is needed to protect our day-to-day life. By selling your device instead of throwing it away in a landfill, you minimize your carbon footprint and help preserve the environment. That’s something you can be a part of!

Finding the value of your device can be done in a number of different ways. We have a number of tests in place to assess the model, age, and performance of the device. Through our findings, the lifetime value of your device will determine whether it is in a favorable condition or not.

You can discontinue all unwanted transactions at any time, simply by tracking your order and click cancel order Click here. You can also contact us via email at Hello@selldevice.com or click here. You will need to provide your order number and email address associated with your order.

No, you don’t need to pay anything. We will take responsibility for the shipping process and all the allocated charges. Just make sure that you ship the device within 14 days  as that is the duration of your offer’s timeframe.

With respect to just a shipping label or Pick up, an email containing a printable shipping label will be sent to you within 1-24 hours of accepting our offer. 

For Smartphones, you don’t have to send your device in with all its accessories. However if you would like to do so we would highly appreciate it! For Macbook and Gaming Consoles, yes we need the power cable, adaptor, and controller.

You have 14 days to mail in your device starting from the day you receive the offer. Remember the sooner you mail it in, the sooner you get paid!

Selldevice offers three options when it comes to shipping. You can either use the shipping label or use the shipping kit offered free of charge.

If you are considering preparing and shipping the package yourself using just our shipping label we recommend you consider the following to speed up the trade-in process:

1. Follow the instructions on the prepaid label. The label will be sent to your email inbox and will have instructions on how to apply it. Make sure to check your spam folder in case it is sent there!
2. Make sure to use proper materials for packaging your device to prevent damages. Proper packaging recommended is to wrap your device up in a paper or suitable material to guard the screen and battery of your device.
3. We recommend packaging your device in a box rather than plastics as it is not eco-friendly.
4. Take your package to the nearest post box or office and ship it to us.
5. And that's it, all done! 

What if I choose to get a shipping kit?

1. The kit and all other materials needed to ship your device will be sent to your shipping address. 
2. Please ensure that you follow the instructions on how to securely package your device
3. Stick the shipping label sticker to the already existing shipping label
4. Drop the package off at the nearest post box or office for shipment

What if I choose to get it picked up?

1. Follow the instructions on the prepaid label. The label will be sent to your email inbox and will have instructions on how to apply it. Make sure to check your spam folder in case it is sent there!
2. Make sure to use proper materials for packaging your device to prevent damages. Proper packaging recommended is to wrap your device up in a paper or suitable material to guard the screen and battery of your device.
3. We recommend packaging your device in a box rather than plastics as it is not eco-friendly.
4. Be ready to hand it out to the shipping carrier personnel.
5. And that's it, all done!

Find My iPhone is a security feature that was embedded in an iPhone to protect customers’ information in case your device gets lost. It is a useful tool that allows you to locate your iPhone or lock your device in the event of theft. Find My iPhone is linked to your Apple ID account; hence no one can access your account without your Apple ID and password. All you have to do is:

1. On your iPhone, visit the settings app and click on your Apple ID account to open it.
2. Go to the iCloud section, where you will see the Find my iPhone feature and just toggle off the Find My iPhone button.
3. You will have to log-in your iCloud account at this point and tap on the “turn off” button again to authenticate your action.

A user can quickly turn off Find my iPhone even if the iPhone has already been shipped to us. 

1. All you have to do is sign in at http://www.icloud.com/. 
2. Click “devices” at the top.
3. Click on the device you choose to sell us, or have already sent to us, and then click “X” to take it off your iCloud account. 
4. However, you can log into your Apple ID anytime from any device to access personal information on your iPhone.

To factory reset your iPhone, iPad, or iPod touch, all you got to do is:

• On your iPhone, visit the settings app.

• Tap Settings > General > Transfer or Reset [Device] Then tap Erase All Content and Settings

• If asked, enter your passcode or Apple ID password then confirm that you want to erase your device.

• Wait for your device to eras

Learn more from the source of the above information: Apple support

Sign out on your iPhone, iPad, or iPod touch, all you got to do is:

• On your iPhone, iPad, or iPod touch, visit the settings app.
• Tap Settings > [your name] > Scroll down to the bottom
• Tap Sign Out.
• Enter your Apple ID password and tap Turn Off
• Turn on the data that you want to keep a copy of on your device.
• Tap Sign Out.
• Tap Sign Out again to confirm that you want to sign out of iCloud.

Learn more from the source of the above information: Apple support

Sign out on your Mac:

• Choose Apple menu  > System Preferences.
• Click Apple ID, then click Overview. If you use macOS High Sierra or earlier, click iCloud.
• Click Sign Out.

Learn more from the source of the above information: Apple support

Sign out on your Apple Watch, all you got to do is:

Sign out of iCloud on your iPhone that's currently paired with your Apple Watch and you will be automatically signed out of iCloud on your Apple Watch.

Learn more from the source of the above information: Apple support

Sign out on your Apple TV, all you got to do is:

• Go to Settings > Accounts > iCloud.
• Click Sign Out.

Learn more from the source of the above information: Apple support

To factory reset your Android smartphone, all you got to do is:

Later Models

(Android version 5.0 or above)

• On your device, visit the settings app.

• Tap Settings > Tap Backup and reset > Factory data reset > Tap Reset Device > Tap Erase Everything

Previous Models
(Android version 5.0 or below)

• On your device, visit the settings app.

• Tap Settings > Tap General & Backup and reset > Tap Factory data reset > Tap Reset device > Tap Delete all

Recovery Mode

If the screen is frozen or the device could not turned on, you can perform a factory reset using the 'Recovery Mode'.

Note: Please note that performing this procedure will erase all customer data. Please perform data backup in advance to preserve your data in device. 

1. Hold the Volume up + Home + Power key at the same time

• On your device, Hold the Volume up + Home + Power key at the same time.
• Once the Android recovery mode appears, select: wipe data / factory reset with the volume keys
• Enter with the power key

Note: Please note performing this procedure will erase all customer data. We advise performing data backup in advance to loss of data.  

Learn more from the source of the above information: Samsung support

To remove a Samsung account from your device, all you got to do is:

• On your device, visit the settings app.

• Swipe to and tap Accounts and backup

• Tap Manage accounts, and then select your Samsung account. 

• Tap Remove account, and then tap Remove account on the popup.

• Tap Sign Out.

• Enter your Samsung account password, and then tap OK.

Learn more from the source of the above information: Samsung support

To remove a Google account from your device, all you got to do is:

• On your device, visit the settings app.

• Swipe to and tap Accounts and backup

• Tap Manage accounts, and then select your Google account. 

• Tap Remove account, and then then tap Remove account again to confirm.

• If you have Google device protection features enabled, you may be asked to verify your identity before you can fully log out of your account.

Learn more from the source of the above information: Samsung support

To remove a email account from your device, all you got to do is:

• On your device, visit the settings app.

• Swipe to and tap Accounts and backup

• Tap Manage accounts, and then select your email account. 

• Tap Remove account, and then tap Remove account again to confirm.

Learn more from the source of the above information: Samsung support

We pay between 1-2 business days after receiving your device and confirming it passes inspection. After the testing has been completed, you will be paid through your chosen method. Here are the available modes of payment delivery. 

• Paypal: Instant payment 
• Interac E-Transfer: Instant payment 
• Check: Usually 5-7 business days transit time

We are equipped with exceptional handling skills, which make it possible to make customer payment between 1-2 business days after receiving your device. Payment will either be made by PayPal, Interac e-Transfer, or Check.

We do our best to email out the certification to our customers within 2 business days from completing the trade in.